Everything you send goes directly to Lauren. It is not shared with anyone else.

You don't need to have it all worked out before you write. Most people who message us aren't sure whether what they're facing counts as a crisis, or whether they're overreacting. Working that out is the whole point of the first conversation.

1. You send a message
As much or as little as you want. If you'd rather not put details in writing yet, one line is enough and we can talk properly on a call.

2. We get back to you
Usually within a few hours, and the same day if you've marked it urgent. Messages go straight to Lauren, not to a team inbox.

3. You speak to Lauren directly
Not an account manager, not a junior. Lauren will ask questions and listen to the whole picture before offering an opinion, and she'll want to hear both sides.

There's no judgement in that conversation. People make mistakes, misjudge things, and end up in situations they never saw coming, and after years of this work there is very little Lauren hasn't already seen. Whatever it is, it won't be the worst thing she's heard this year.

So please don't feel embarrassed, and don't edit it down to the version that sounds better. The more openly you can explain what actually happened, the better the advice will be and the faster we can get you somewhere calmer.

4. You get an honest answer
Sometimes that's a plan. Sometimes it's "this will pass, don't touch it", or "you need a lawyer before you need us". You'll leave the call knowing more than you did, whether you decide to work together or not.

If it’s happening right now

Messages come straight to Lauren. For anything less urgent, the form below is fine and you'll still hear back the same day.

What happens when you get in touch?

There is no charge for an initial call, and everything discussed stays confidential. If you would prefer an NDA before we speak, say so and we will arrange one.

Share as much as you feel comfortable with. The more Lauren knows, the more useful she can be, whether you end up working together or not.

Sometimes the best advice is to say nothing at all. Lauren will tell you that if it's true, and will never charge you for recommending silence. The point of the first call is that you leave it knowing more than you did, not that you leave it with an invoice.

If you're struggling

If you're in the middle of an online storm, or you can feel one building, it's a very particular kind of stress. It's public, it's fast, and it's hard to explain to anyone who hasn't been through it.

However composed you are on the outside, that takes something out of you. Not being able to eat, lying awake, checking your phone every ten minutes, going over the same conversation again and again in your head. All of that is a completely normal response to an abnormal situation, and it doesn't mean you're overreacting or failing to cope.

We'll do everything we can about the situation itself. But if you're finding it genuinely hard to function, please don't try to wait it out on your own. Speaking to your GP or a therapist isn't an overreaction either, and it's something we'd recommend to anyone going through this.

We are not counsellors, so if you need to talk to someone tonight: Samaritans are free, 24 hours, on 116 123, or you can text SHOUT to 85258.

For ongoing support and information rather than a crisis line, Mind is a good place to start. And if what you are facing is online harassment or stalking,, The Cyber Helpline and Report Harmful Content both offer free specialist support.

These things almost always feel more permanent than they turn out to be. Talk to someone in the meantime.